Read Our Reviews
- Kathy S.I have just recently switched my service to Prime Pool. I needed a good service that could handle everything, not just cleaning. My old service gave me bad advice, and was unable to fix a heater issue or a light switch, or even recommend anyone who could. I feel so much better knowing that Prime Pool Service is now my provider. I have a lot of confidence in them. And my pool looks great! - 3/27/2015Read Moreread less
- Jack B.I’ve gone a long route in the road to pool service. I’ve attempted to manage it myself ( badly)
I’ve tried many different pool services. That has been quite an adventure. Too often I’ve found that the service was spotty, many times the pool person not showing or simply doing a run and gun approach.
It was very frustrating.
Then I tried Prime. Frankly I was skeptical, Mike the owner came out and gave an itemized list of fixes due to the mismanagement of my pool and we fixed these items in steps.
I was first amazed with the results from one of the simplest they adjusted the flow in my pool and my pool which tends to accumulate leaves became so much easier to keep clean.
When my pump went out, as it tended to do about once a year, they recommended a change in brand and I have a pump that has lasted longer and is quieter than any before.
Their service is good their pool people reliable and informative.
I finally feel we’re a team now not just a money source.
I would give them five stars but I don’t want them to get cocky! 😉 - 7/06/2018Read Moreread less - T D.Every week the folks at Prime Pool do a fantastic job on our pool in Great Hills. Anytime there's an issue with our weekly service, they work quickly to fix it (though there are rarely problems). Repairs are excellent and only advised when it's clear they're absolutely necessary.
Our weekly tech is smart, thorough and friendly. Last week he was concerned that the guys who filled in for him the week before had failed to notice some algae growth, so he paused his work to ask me if I was satisfied, and then he called them in front of me (no algae, it was just floral detritus).
We were also impressed by the way Prime communicated with us about the chlorine shortage, and their transparency regarding the minor price increase necessitated by that shortage. Everyone at this company is responsive, warm, and meticulous. They actually care about making their customers happy. - 8/02/2021Read Moreread less - Fadi S.I've been on the board of our HOA for over 10 years and we've had our share of pool companies come and go and had to yet find one that at least met our expectations. Well, our quest is done because we are so happy with Prime Pools. We have a half size olympic pool with 5 swim lanes and a kiddie pool which were all built 1996. The equipment in our pool pump house was severely damaged by the recent freeze. Prime Pool not only repaired the broken equipment, but went above and beyond sweeping and cleaning the pump house in addition to replacing other components that would have probably failed during the summer pool season. The met with me to review the options and get to an agreement on time frame and price. The approach the took to get it fixed once and do it right from the get go is going to save us the inconvenience of having to deal with shutting down the pool during repairs and also risking the pool chemistry to go out of whack. But there is more! After they were done with the repairs, we sat down and discussed what options were available to us towards reducing power consumption, improving filtration and perhaps upgrading from chlorine tablets to salt water chlorinators. They provided me with quotes for the work together with estimated power savings. That information will come in very handy as we set next year's budget. As of this email, our pool is crustal clear and I do not recall a time in the past 4 years that it has been so clear. A BIG THANK YOU to Jonathon Eanes for his tireless dedication to do it right, delivering quality results and excellent customer service. - 5/21/2021Read Moreread less
- Cloyd G.We have used several pool service companies over the last 10 years in Austin. Sometimes the personnel seemed competent, but service always became very spotty. Prime is totally professional and very competent. Our frustration with poor pool service is over. Also, really like their full service capability that includes equipment repair. - 4/23/2021Read Moreread less
- Ricardo A.I can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience.
They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I could self maintain items, etc.
I got follow up calls, texts, emails and invoices all digital which was appreciated it. Staff was friendly but super professional.
In short, they got their shit together, give these guys a call, you won't regret it 🙂 - 8/13/2021Read Moreread less - Bob C.A rather lengthy illness, combines with some "misadventures" or 2 other pool "professionals" had left my pool more like a bog. Prime Pools showed up promptly, gave me a detailed written price to restore it to proper function & clean water, and then were extreme diligent in doing so. They worked around our dogs, our schedule, and after great effort it it's as clear & beautiful as ever. Their work is thorough, and prices very fair. Their websight makes contacting them & revieing things very easy. Highly recommednd them. - 12/06/2016Read Moreread less
- David E.We use Prime Pool Service for our weekly service, which we're happy with. But I'd like to post this recommendation based on our experience using them for various repairs. We had several issues with our pool that we needed to get addressed before we put our house on the market. Prime Pool Service was able to address all of them from replacing our lights, installing a new filter, and some other plumbing changes. They even made some recommendations that saved us money on the repairs. All the work had great quality and was completed on time. We worked closely with Jonathon Eanes, and I could recommend him more. - 6/13/2023Read Moreread less
- Maggie F.Got a quote from my previous pool company for a repair that seemed way high, Prime Pool came out and figured out it they could replace a part instead of the entire system! Saved me thousands:) Highly recommended this company. Pool has never looked better after 7 years of using various companies. This one is the best for sure! - 6/01/2023Read Moreread less
- C R.We've had a pool for 12 years and been through several pool service companies. Prime has been the most reliable, honest, customer focused group we've been able to find. Jonathan is great at communicating with us to make sure we understand any time we need a fix to the system. The cleaning crew has always made sure the pool looks it's best. Great company if you're in need of a pool service. - 10/09/2019Read Moreread less
- Noel G.I have tried multiple sources for pool repair over the years and quite honestly had lost my confidence and had low expectations for any pool service.
I know that Prime has a good reputation in our community, so I reached out and had a service call from Jeremy. He is professional, very responsive and most importantly super knowlegeable. I have used them twice and in both scenarios they were able to make a repair quickly and efficiently. Already had the parts on 1 service call and had parts within 12 hours on a separate occasion.
I am crossing my fingers, but feel like I have finally found a company I can trust and count on. - 4/07/2023Read Moreread less - Frank M.I wanted to replace the heater on my pool and I needed it done quickly as my son and his buddies were coming to stay here for spring break. I called Prime/Jonathan on Monday and they were able to have Cameron here on Tues to do the install. Took a morning and was done. Cameron did a professional install then showed me the work and how to operate. Really appreciated the speed of response, the high quality work and the professionalism. I've been very happy with the service from Prime Pool. - 3/10/2020Read Moreread less
- Kathy J.So after I posted this review I got an email from the owner of Prime Pool. He sent an email I was supposed to have received explaining why the pool service was going up.
The explanation made sense, the hurricanes in Lake Charles last fall damaged the chlorine plant and created a shortage driving the price up. Nice to have an explanation. I can not prove that I did not receive this email but I do not believe we received it. He said she said? Maybe we did maybe we didn't. At least I know why prices went up.
When the shortage is over will costs go down? - 6/28/2021Read Moreread less - Stephen Y.Well, I don't know how they do it, but Prime Pool Service is still providing their customers with the BEST service in Austin. (Which is amazing, considering all of the labor shortages and supply chain problems we're dealing with.) Cameron, Cody, Jeremy, and the rest of their folks are simply wonderful. (fast replies, fast service, and fair prices.) If you're looking for a great pool company, I would recommend Prime Pools without hesitation. - 4/14/2022Read Moreread less
- Susan R.We’re pool newbies…100%. Neither me nor my husband had a pool growing up. We wanted to handle the upkeep of our new pool ourselves. Well, with kids and our busy life, we found that having someone maintain our pool is a great choice. In my opinion Prime Pool Service is: (1) consistent, (2) responsive, (3) thorough, (4) friendly, and (5) trustworthy (we have dogs in our backyard and the gate is ALWAYS shut and locked by them).
When we were initially considering pool companies, the owner came out and discussed all services with us. He encouraged us to research our options. He was confident in his company for sure. He even provided me with a blog to help us take care of our pool ourselves. Well, that didn’t work out. So, thank you for allowing us to worry about one less thing in our busy lives. - 5/06/2015Read Moreread less - Danielle S.After a lengthy and frustrating pool construction experience, along came Mike and Prime Pool Service to save the day! They found issues the initial pool starter company missed, were respectful, prompt and educational. They won our business with their excellent customer service and attention to detail. We highly recommend them! - 2/02/2015Read Moreread less
- Amanda E.My condominium community came to Prime Pool Service for a 2nd opinion diagnosing problems with both of our pools. Initially we were just looking for a company to do repairs but Mike impressed us so much that we switched to Prime for our maintenance as well. Mike and his crew are courteous, knowledgeable, reliable and affordable. Prime Pool Service is a real pleasure to work with and they turned pools that had been green for months around in a day! Thank you! - 8/13/2018Read Moreread less
- Matthew S.We just started with Prime Pool Service this summer and we couldn’t be happier. They are always professional and always on time. In addition to a weekly regular maintenance, we had them do a major repair on our system and our pool is now running better than ever. - 10/02/2018Read Moreread less
- Jimmy B.Prime pool is an amazing company because they are the best prepared they were the only company when I called that was first and most importantly the lowest cost per month and second could actually see me and get me started for service within in the week as opposed to starting my service 2-4 weeks out and being put on a waiting list. - 9/20/2021Read Moreread less
- April S.I'm updating my review. Prime Pools is still the best pool company in Austin hands down. They are fast and efficient. Give very clear bids and repair very fast! The entire staff to Jeremy (my favorite) to Lotus, Kyle, Cameron, Stephen, etc... they are always helpful and knowledgeable. They always answer the phone and will help with any issues at hand. Thank you so much Prime Pools! - 9/10/2022Read Moreread less
- Vicki M.Winter Freeze 2021, Day 1 and.. my pool pump burned up. In the Spring I had a backflow stop installed and did not know how to winterize. Recalled seeing a Prime pool service truck and googled the Co. These guys had a truck out that afternoon! They winterized the pool and gathered info necessary to replace the pump, which they completed the very next day! I cannot say enough to thank them for their honesty, quality and timeliness. - 2/12/2021Read Moreread less
- Brian C.Prime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires fishing the new lights through underground conduits from the old light cables. It also required him jumping in the water which was quite cold (65'ish degrees).
I was surprised at how fast they were and that they could knock it out in a single visit. He cleaned up all his work as if nobody was ever there and he followed up via email afterwards.
I'm definitely bringing my future pool repair needs to Prime Pool Service. - 4/24/2023Read Moreread less - Michael V.Looking for a full service pool company ? Look no further !
Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. - 7/02/2020Read Moreread less - Kiko B.Previous service was rolled into Prime Pool, so this is my first year. We are very happy, it feels like the same guys. 1 thing that can be helpful is it to get a consistent time window when they arrive, sometimes I let my dog out, and I was not aware someone was back there. But overall, my pool is great, and I really like how Prime Pool provides additional service for repairs if needed. - 7/01/2020Read Moreread less
- Pearl S.Prime Pool Service was able to resolve an issue that had been a problem since February 2021. Jeremy was able to diagnose and resolve the issue quickly and efficiently. He also resolved an issue that would have caused damage to my pool equipment. He was friendly, professional and knowledgeable. I highly recommend Prime Pool Service. - 9/21/2021Read Moreread less
- Johnny K.They were absolutely wonderful to work with. Immediately picked up the phone and scheduled a free estimate to accommodate my schedule. The manager, Stephen Jackson, arrived on time, and did a thorough assessment of what services I needed, and gave me a detailed breakdown of the services they offered, and how much it was going to be, and quoted me a fair price. Was extremely friendly and knowledgeable as well. Once I filled out the contract and emailed them, they were very quick to respond and setup my account for me. Overall, very friendly people and easy to work with. So far, it has been a great experience, and I would recommend so far. - 12/07/2022Read Moreread less
- Marcus E.We have thoroughly enjoyed Prime Pool Service. We had trouble with another service being too costly, giving us wrong information regarding the need to change out parts of our pool's pump, and etc.. This is an extremely reliable company who takes the headache out of servicing your pool. Hands down, we would recommend them. - 12/06/2016Read Moreread less
- Justin B.Prime Pool Service has been there for us when our pool installer was not. Jonathan called us back to talk about our concerns with our pump even though he was just released from the hospital! He's always listened to what we have to say and really seems to care about us. We also use their weekly pool cleaning service and been very happy with Hector and Jorge. Our experience with Prime has been nothing but pleasant and easy and I would recommend them to anyone looking for a pool service. - 5/09/2017Read Moreread less
- Zindy W.I am very pleased with the professionalism of this company. If there is an issue with my pool needing repair, they take care of it very quickly. I have had several pool services and this one exceeds my expectations! You won't b disappointed with their service! - 1/02/2017Read Moreread less
- Tim A.Just jumped on with Prime this past week and been very happy so far. I was extremely impressed that Mike actually insisted on coming to my home (same day) and wanting to really understand my pool before just giving me a quote on weekly service. Very professional. Mike was able to quickly give a very accurate assessment of where my pool was in terms of condition and recommend a reasonable fee to get us back into perfect shape. I have experienced several cleaning companies in the past few years since owning our pool and I have yet to find one that is both reliable and educated. I think we might have finally found the right company. I feel I can trust Prime Pool Service to treat and care for my pool just as I would if I had the time and education. - 4/01/2014Read Moreread less
- Gary D.We have the pleasure of having Prime Pool Service service our pool, spa & pool equipment and they have been outstanding. They take the time to discuss any issues at hand and walk us through their process; so, we know why they are doing any maintenance and/or repairs needed to ensure we have the best service. A special thanks to Shane, who does an excellent job of cleaning and servicing our pool and spa. We highly recommend Prime Pool Service! - 6/20/2020Read Moreread less
- Dave M.I've been using Prime Pool Service for several months and the service has been fairly good. I complained about the tech doing my pool so much (and regularly) they finally replaced him with Matt, our current tech. Matt actually took time with my pool yesterday and did what he was supposed to do-empty baskets, empty our bottom dweller and add chemicals to the pool. He added some water to the pool and checked the pump to make sure it was running correctly. These are things I EXPECT to be done. The previous tech spent maybe ten minutes per visit and skipped a large part of the maintenance he was supposed to be doing. Matt is great and I hope he actually stays my tech. My pool is sparkling clean and actually smells clean for a change. Keep up tge good work. - 9/01/2021Read Moreread less
- Steve S.Prime Pool Service takes care of our pool on a regular basis and does a wonderful job. After discovering a leak in the plumbing of the pool we were in need of some extra attention. Kyle went the extra mile to get our pool back into shape in no time. Great job! - 8/24/2023Read Moreread less
- Michelle S.Prime Pool Service is 1st Class! I have been with them nearly a year now and i can truly say i do not know how i would have coped with being a newbie with a pool without them!.
The service is outstanding & i recommend them hands down
Jonathon, Greg & Josh - thank you for looking after your customers ( especially me ) ! - 3/28/2018Read Moreread less - Melissa S.We used Prime a year ago to empty our pool and clean it. They did an awesome job and I was able to maintain it pretty well until all of our recent rains. I've struggling to keep the chlorine level high enough so it's time to leave it up to the experts. They were quick to provide a quote and are very knowledgeable! - 6/07/2021Read Moreread less
- Stephanie K.I switched to Prime Pool Care as I was seeking a professional pool care company with qualified and professional technicians. My weekly service is performed and my pool has not looked better. A special shout out to Graham for his professional and courteous attention to a technical service issue with the pool that required pool repair. He is knowledgeable, responsive and took care of the job all while explaining my options and the costs associated with the repair. I look forward to continuing service with Prime Pool for a long time! - 6/02/2023Read Moreread less
- Mark C.would highly recommend prime pool service. Cody Hozjan, who was our technician that came out, was very professional. He took the time to answer all our questions and help us to understand out pool and filter. He is really knowledgeable and patient. He kept us informed about every aspect of what he was doing for the pool and filter. Cody is the first person that has ever taught us how to operate our pool and filter. we have taken his advice and look forward to working with him in the future if we run into any issues. - 3/04/2022Read Moreread less
- Stephanie K.I was in search of a reliable, professional weekly pool service. I called and left a message and my call was immediately returned. I was set up to talk with service manager to assess my pool needs. These guys were responsive and very professional. The service to date has been terrific. I met my tech this week and he was friendly and thorough. The tech noticed some issues with my pool and I was immediately notified via an email. They provided options for review and repair. All was handled on-time, in a professional manner and on budget. I have been through several "local" pool guys and this company is by far the most reliable and professional. - 12/01/2021Read Moreread less
- Susan M.I would recommend Prime Pool Service to anyone with a pool! We've been working with them for over a year now, on our constantly problematic, OLD pool and they have shown outstanding service. They are always quick to respond and work through our issues. They have a friendly, reliable staff that we know we can count on. Outstanding Pool Service! - 2/04/2016Read Moreread less
- Brian V.Prime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires fishing the new lights through underground conduits from the old light cables. It also required him jumping in the water which was quite cold (65'ish degrees).
I was surprised at how fast they were and that they could knock it out in a single visit. He cleaned up all his work as if nobody was ever there and he followed up via email afterwards.
I'm definitely bringing my future pool repair needs to Prime Pool Service. - 4/24/2023Read Moreread less - Eric B.We have been a customer with Prime for the last couple of years, and they have been amazing to work with. Punctual, responsive, and knowledgeable. The entire team is very professional, and we know that when they say they are going to do something it will be done in a timely manner and correct the first time. We have had our pool for over 10 years and it has never been in better shape. Be sure to give Prime a chance to impress you too! - 4/09/2019Read Moreread less
- Jason M.Great service. I had some troubles with another company replacing my pool pump and was in the process of selling my house. I called Prime Pool Service and they went out of there way to come out the same day I called (Friday) and told me they'd be back Monday morning and they were here at 8:00 AM sharp and had everything up and running perfectly in a few hours. Will only use this company in the future. - 10/31/2016Read Moreread less
- Jason M.We've been using Prime Pool Service for about a year and they are the best. We have used three pool service companies previously and have always been disappointed by the level of unprofessionalism of these companies. Prime is the antithesis of this. They are professional, prompt, great customer service, outstanding results and great prices. Cannot recommend them enough!!! - 12/01/2017Read Moreread less
- Matthew S.We've been using Prime Pool Service for almost 2 years now and they are awesome. They've never missed an appointment, and our pool is always clean and ready for use. I'm also a big fan of paying the same amount each month instead of getting hit with bigger costs over the summer. Signing up with Prime was easily the best decision we've made when it comes to our pool. - 9/01/2020Read Moreread less
- Cynthia K.Been using Prime for 3 months. Bought an older home with an older pool and the gentleman that came out to help inspect the Old Pool was very helpful. He did not try to sell me like the 3 other companies did. Old parts but all working and he said don't fix until it breaks. They clean my pool weekly and have a very friendly staff. Highly recommend. - 7/06/2015Read Moreread less
- Terry L.We switched over to Prime Pool Service when our representative retired. I have only GREAT things to say about Prime!! They have always been on time, and done a great job in helping us maintain our pool. We look forward to a long relationship with Prime Pool Service! - 11/02/2020Read Moreread less
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